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• Queries on installation and configuration of AutoCAD, ATHENA and APOLLON
• Queries on the administration of AutoCAD, ATHENA and APOLLON (no training)
• Queries on installation of updates (Service Packs)
• Support with application queries (no training)
• Support with software errors
• Reproduction and processing software errors
• Elaboration and provision of solutions and temporary solutions for software errors

Please give us as accurate information as possible for the prompt processing of your query:

• Which steps have you carried out? Please describe as comprehensively as possible how we can reproduce the occurrence.
• Where applicable, send us an example drawing and screenshots via illustration.
• What should have happened? What has happened instead?
• Is there an error message? What is the exact error message?
• Which AutoCAD, ATHENA or APOLLON versions are in use, including the updates (Service Packs)?
• Are other products used (e.g. LogiKal, …)?
• Does the error occur locally or on all workstations?
• Does the error occur in one or in all drawings?
• Since when has the error occurred or was it OK before?

• Application training (basic principles, administration, workshops)
• Support for programs and drivers from third parties (e.g. anti-virus programs, graphics drivers, other applications, user programs, etc.)
• Adaptation and setup of drawing templates, libraries and output devices (printers, etc.)
• Administrative support for operating system problems (Windows, etc.)
• Network administration
• No support for hardware problems (digitizing tablets, printers, etc.)
• Autodesk Account setup

• Application training (basic principles, administration, workshops)
• Installation (on site and via remote maintenance)

• AutoCAD subscription license
• AutoCAD perpetual license not more than 5 releases to current version (fee required)
• ATHENA rental license, perpetual license with maintenance contract
• ATHENA perpetual license not more than 5 releases to current version (fee required)
• APOLLON rental license, perpetual license with maintenance contract
• flixo rental license, perpetual license with maintenance contract
• flixo perpetual license not more than 1 releases to current version
• SJ-MEPLA perpetual license not more than 1 releases to current version
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